Customer Service Administrator

We are looking for a Customer Service Administrator for a company located in Bonheiden. This company is the leading provider of control and automation systems for homes, offices, schools, hospitals, hotels and more.

You will support the Order Fulfilment & Customer Support Department, working from the HQ for EMEA in Belgium. In this role, you will work as a part of a Customer Service team to interact with the customers in a fast-pace and solution-based environment to ensure customer satisfaction.

Your main tasks:

• Create new sales orders in a timely manner; verify order and item information for accuracy and completeness by reviewing quote and purchase order.
• Review orders daily for product availability to ensure timely delivery according to customer's expectation.
• Review daily and weekly open order reports and coordinate with internal departments to resolve any open order issues and communicate with customers and sales team.
• Maintain and grow the relationship with existing and new customers by monitoring their daily activity, following up on their interactions and resolving any issues.
• Provide information to dealers such as order status, pricing, product availability and shipping information.
• Be the commercial administrative key person for customers.
• Resolve customer credit issue with the Finance team.

• Excellent knowledge of Dutch and English, other languages are an added value.
• Bachelor’s degree or equivalent by experience.
• Experience in a customer service or sales support role is a plus.
• Intermediate knowledge of Outlook, Excel, Word. SAP experience is preferred.
• Hands-on problem solver.
• Customer oriented.

• Full-time and varied job in an international company.
• Salary in line with the market. On top of that, extra-legal benefits such as luncheon vouchers, pension and hospitalisation insurance.
• Comprehensive training package to further develop you as a member of the company.