Customer operations specialist

Your main responsibilities:

• Managing the entire sales order process operations for EMEA region - handling the entire
• cycle including organizing transport and logistical aspects, liaising between different
• departments, service providers and providing on-time information to customer
•  Ensuring that all the movements from the Production and Storage sites are made with
• correct documentation and declarations, particularly for hazardous goods
•  Liasing with Sales, Product marketing and Supply Chain departments to align on terms and
• conditions, product availability, prices, credit limits, payment terms etc.
•  Processing customer complaints and collaborating with responsible departments (logistics,
• quality etc.)
•  Processing documentation requests (questionnaires, certifications, SDS and technical
• product information;) after sales

Our client is a leading multinational producer of surfactants and specialty chemicals in the Americas. It has 11 industrial units across Brazil, the United States, Mexico and Uruguay, two Global Research & Development Centers, three Research & Development Facilities and eight commercial offices in the Americas, Europe, and Asia. They are still looking for a customer service specialist

• A  relevant degree (business administration/logistics/supply chain)?
• A previous experience in customer service?

Than continue reading!

What do we expect from our new customer operations specialist?

• Experience in Customer Service/Logistics/Sales
•  Bachelor Degree in Business Administration/Logistics/Sales/Marketing
•  A professional and friendly provider of services for our customers, someone with great
• listening skills, a problem-solving attitude and the ability to adapt in an international,
• multicultural environment.
•  Excellent and efficient communicator
•  A structured way of working, keeping track of multiple orders in different stages, keeping all
• stakeholders in the loop, anticipating on issues that might arise.
•  hands -on, result driven, customer focused, and with competencies in prioritisation, attention
• to details, managing deadlines and planning;
•  Someone who meticulously maintains records to comply with internal and external
• procedures and policies.
•  Fluency in English. Any other language is an asset, but not a requirement.
•  A higher education degree and IT literacy (Office, SAP).
•  A can-do attitude is an important asset to take up additional responsibilities and to develop
• your skills. ‘No day in the office is the same’

What to expect from us?

• Salary based on competences and experience
• Fringe benefits

This is a temporary position for 9-12 months