Operational Support South Team

As Operational Support you act as key support ensuring quality standards are achieved within the teams. In your position you will:

• Act as 1^st line escalation with the teams securing maximum uptime & customer satisfaction. 
• Pro-actively secure that 2^nd line escalation support is executed wherever necessary
• Ensure that training is carried out in accordance with the defined process & coordinator performance feedback is delivered in a consistent high standard
• Secure all queries and potential complaints are handled in a customer minded and timely manner
• Secure that any process changes are delivered across the teams in a timely manner and support the team(s) in meeting the quality standards as defined
• Support the team with your awareness of other functions to include Warranty, Service Contracts, Service Market Support & Technical
• Act as back up VAS Coordinator within the team(s) where necessary, and carry out administrative tasks when required

• Excellent interpersonal skills
• Excellent communication skills
• Excellent organizational & follow up skills
• Problem solving ability
• Attention to detail
• Fluent in English at least one of following languages, French, Italian, Spanish, Portuguese 

• Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
• Well-being services
• Restaurant on site
• Opportunity to grow within the company
• Good work life balance
• International environment
• Support in relocation