Junior It support analyst

As a Junior IT Support Analyst – WMS, you are responsible for registering and resolving Warehouse Management Systems incidents. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Responsibilities:

• Register, analyze and resolve Warehouse Management system incidents
• Provide best possible service and aim for added value to support Nike business growth.
• Create tickets for all issues you work on. Ensure all tickets contain necessary and qualitative information and, if applicable, are routed to the correct teams.
• Conduct daily incident lifecycle checks and actively drive incidents/problems to fast resolution.
• Use ServiceNow as the lead tool to work according to NIKE standards and ITIL best practices
• Understand the business challenges and form a partnership to achieve the same goals.
• focus on testing issues. Testing is crucial to help the business grow and investigating testing issues boosts your knowledge.
• Working in a technical environment (Manhattan / AS400 / Job scheduler / SQL,…)
• Working in different sites on Campus
• Meet deadlines, doing an accurate job, completing your best work consistently with the right attitude.
• Get familiar with our knowledge DB (confluence), use it and extend it by adding clear, relevant information. Contribute in keeping it up to date.

• Bachelor’s degree IT or equal through experience
• Availability to work in a flexible shift environment
• Knowledge of Manhattan / AS/400 / Job scheduler / SQL – nice to have
• Good knowledge of the MS Office package (Word / Excel / powerpoint / Outlook / Teams)
• Excellent communication skills in Dutch and English (written and oral – formal and informal)
• Result oriented and problem solving skills
• Stress resistant and high sense of responsibility
•  Experience in a logistical environment is a definite +.

• Attractive salary package

Day shifts during the week (Mo-Fri)

- 08:00/09:00-16:30/17:30

- Early day shift 06:00-14:30

- Late day shift: 13:30-22:00

Or

Night shifts during the week (Mo-Fri)

- 21:30-06:00