Junior It support analyst

  • location:1930 ZAVENTEM
  • job category:Logistics
  • Contracttype:temporary job
  • labor regime:fulltime
  • working experience:1-2 years
  • updated:
    02/08/2022 11:56

Job description?

As a Junior IT Support Analyst – WMS, you are responsible for registering and resolving Warehouse Management Systems incidents. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.


  • Register, analyze and resolve Warehouse Management system incidents
  • Provide best possible service and aim for added value to support Nike business growth.
  • Create tickets for all issues you work on. Ensure all tickets contain necessary and qualitative information and, if applicable, are routed to the correct teams.
  • Conduct daily incident lifecycle checks and actively drive incidents/problems to fast resolution.
  • Use ServiceNow as the lead tool to work according to NIKE standards and ITIL best practices
  • Understand the business challenges and form a partnership to achieve the same goals.
  • focus on testing issues. Testing is crucial to help the business grow and investigating testing issues boosts your knowledge.
  • Working in a technical environment (Manhattan / AS400 / Job scheduler / SQL,…)
  • Working in different sites on Campus
  • Meet deadlines, doing an accurate job, completing your best work consistently with the right attitude.
  • Get familiar with our knowledge DB (confluence), use it and extend it by adding clear, relevant information. Contribute in keeping it up to date.

What are we looking for?

  • Bachelor’s degree IT or equal through experience
  • Availability to work in a flexible shift environment
  • Knowledge of Manhattan / AS/400 / Job scheduler / SQL – nice to have
  • Good knowledge of the MS Office package (Word / Excel / powerpoint / Outlook / Teams)
  • Excellent communication skills in Dutch and English (written and oral – formal and informal)
  • Result oriented and problem solving skills
  • Stress resistant and high sense of responsibility
  •  Experience in a logistical environment is a definite +.

What do we offer?

  • Attractive salary package

Day shifts during the week (Mo-Fri)

- 08:00/09:00-16:30/17:30

- Early day shift 06:00-14:30

- Late day shift: 13:30-22:00


Night shifts during the week (Mo-Fri)

- 21:30-06:00

Diegem Careers

Emiel Mommaertslaan 16 A
1831 Diegem
02 416 22 60diegem-careers@synergiejobs.be

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