Diegem Careers

As a Junior IT Support Analyst – WMS, you are responsible for registering and resolving Warehouse Management Systems incidents. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Responsibilities:<ul><li>Register, analyze and resolve Warehouse Management system incidents</li><li>Provide best possible service and aim for added value to support Nike business growth.</li><li>Create tickets for all issues you work on. Ensure all tickets contain necessary and qualitative information and, if applicable, are routed to the correct teams.</li><li>Conduct daily incident lifecycle checks and actively drive incidents/problems to fast resolution.</li><li>Use ServiceNow as the lead tool to work according to NIKE standards and ITIL best practices</li><li>Understand the business challenges and form a partnership to achieve the same goals.</li><li> focus on testing issues. Testing is crucial to help the business grow and investigating testing issues boosts your knowledge.</li><li>Working in a technical environment (Manhattan / AS400 / Job scheduler / SQL,…)</li><li>Working in different sites on Campus</li><li>Meet deadlines, doing an accurate job, completing your best work consistently with the right attitude.</li><li>Get familiar with our knowledge DB (confluence), use it and extend it by adding clear, relevant information. Contribute in keeping it up to date.</li></ul>

The position "Junior It support analyst" is no longer vacant.