Customer Support Coordinator

  • locatie:9041 OOSTAKKER
  • jobcategorie:Services
  • Contracttype:interimjob met optie vast werk
  • werkregime:voltijds
  • werkervaring:geen ervaring
  • Laatste aanpassing:
    22/06/2022 10:36

Wat zal je job inhouden?


Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.

We are a multi-cultural team with passion for communication, customer focus and collaboration.  We support our technical skilled colleagues to help our customers in a quick and professional way 

  • Your tasks is to understand the customer's questions and needs in their native language, and operate as translator between customer and technician.
  • You will assist the technical support engineers by collecting, registering and conveying essential information required for solving the problem.
  • You will update the customer on the status of their case
  • You will be translating the information from Italian into English and the other way around.

Wat zoeken we?

  • Customer focus is your main concern 
  • You have good collaboration, communication and facilitation skills
  • Efficient knowledge of basic computer applications
  • Profound knowledge of English
  • Fluent in German and/or French 
     

Wat bieden we?

The opportunity to work in global and dynamic organization with highly skilled colleagues
A working environment that truly believes in customer success, trust, passion, performance and change
Regular opportunities for training and education to develop yourself continuously 
Extra days off, a company restaurant, initiatives concerning health and wellbeing
A competitive payment based on your experience & competences that will develop depending on your input and performance

Gent Large Accounts

Klipperstraat 3
9000 Gent
09 235 26 26gent-la@synergiejobs.be

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