Synergie | Junior customer service representative | Rumst

Junior customer service representative

  • locatie:2840 RUMST
  • jobcategorie:Administratie
  • Contracttype:interimjob met optie vast werk
  • werkregime:voltijds
  • werkervaring:1-2 jaar
  • Laatste aanpassing:
    01/06/2021 14:53

We're looking for a Customer Service representative to backfill an existing position.

Your responsibilities:

  • Book/retrieve/amend orders and provide customers with immediate order confirmation
  • Assisting the CS colleagues in the process of incoming orders and enquiries from external and internal customers.
  • Manage the orders and due dates according CS KPI’s.
  • Action requests from other CSR’s in their absence (back-up) to ensure a successful resolution of customers’ issues and concerns.
  • Make sure all necessary documents are complete and handed over to the third party logistics partner to guarantee a smooth delivery to the customer.
  • Inform the customer of all our services, including promoting the on-line ordering tool WebParts and other channels (e.g. EDI) to ensure the optimum service is selected to meet the customer’s needs.
  • Handle all customer interactions in and out covering all channels (call/Mails/faxes)
  • Pro-actively inform the customer about the status of his orders, back-orders and shipments. Run the necessary queries to obtain this info.
  • Invoice the customer based on the agreed conditions. Ensure all shipped parts are invoiced at month end and a maximum of the packed parts are shipped.
  • Assist CSRs when problems occur by assisting all involved parties to implement the appropriate recovery plan at a minimal additional cost.
  • Act as a backup for other CS colleagues as requested to assist with other customer portfolios.

Wat zoeken we?

  • We are looking for someone with at least some initial experience in international customer service or in a commercial position is an asset.
  • Bachelor or likewise through experience.
  • Language skills: fluent in English, both written and spoken. Dutch is a big plus but not necessary.
  • Some experience in logistics (import, export or transportation) would also be a plus.
  • Good level of PC skills and past CRM tool usage is a benefit.
  • Analysis: gather relevant information to reply to customers’ enquiries.
  • Feeling with problem solving and time management.

Wat bieden we?

  • The initial duration of the assignment would be 12 months with the possibility of an extension or a permanent contract.
  • This is a fulltime job (39 hours per week).
  • An exciting challenge within a growing and international company.
  • An attractive salary package in accordance with your experience.
  • A chance to develop yourself and to use your strengths optimally.

Synergie Klein Brabant Careers

Boomstraat 41
2880 Bornem
03 334 02

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