S&You

Interested in working with customers in diverse, cross-governmental sectors?I'm recruiting a Monitoring Analyst to solve customer support issues on-site, at our customer's premises in Brussels.You will work along a team of skilled and motivated technicians! We are looking for an extremely proactive Monitoring Analyst with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.You will work along a team of skilled and motivated technicians! The position will require: <ul><li>Proactively monitor systems and infrastructure in scope. This includes mission critical systems (front end, back end and middleware), non-mission critical systems, test environments, network and infrastructure components, voice communication systems and building management systems</li><li>Management of alerts raised by monitoring systems according to standard operating procedures</li><li>Perform scheduled health checks of defined IT components</li><li>Apply procedures to restore systems and services</li><li>Provide first line support to internal and external customers via phone, email, and walk-in</li><li>Log and update all alerts and incidents in the ticketing tool</li><li>Take part of emergency and planned interventions and system acceptance testing</li><li>Perform scheduled contingency tests and disaster recovery exercises</li><li>Review technical documentation and contribute to the on-going improvement of the working procedures</li><li>Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc)</li><li>Flexibility to cover shift changes with short notice</li></ul>

Monitoring analyst 

contract-type-direct-hire

experience-3

jobdomain-technical

jobdomain-logistics

jobdomain-sales

jobdomain-construction

jobdomain-production

jobdomain-purchase

jobdomain-administration

jobdomain-agriculture

jobdomain-healthcare

jobdomain-creative

labor-regime-fulltime

Brabant Wallon

Key Result Areas and Competencies : 1.IT knowledge (Essential IT skills) : •Basic Network Understanding (TCP/IP, WAN, LAN, ADSL, FIBER, etc.)•AdminTools (AD, DOMAIN, DHCP, DNS, Print Management)•Basic MS SQL and Oracle querying skills•Good understanding of MS apps including Office 365•Good understanding of MS OS (Windows server 2008/2012R2/2016/2019) Assets (Non-essential Software Skills) : •Citrix XEN7/XenApp/Receiver and vSphere•SQL Server and Oracle SP and SSRS•Cisco devices – troubleshooting &amp; configuration•CMD and Powershell•MS Exchange, SCCM, SCOM•SharePoint 2.Hardware :•Basic understanding of Computer and Printer Hardware•Troubleshooting and diagnostics•Configuration and small repairs of hardware (various Workstation/printers mostly Dell//Brother/Xerox)•Raspberry Pi configuration 3.Main Tasks :•Helpdesk Support by phone email and web portal•Software and Hardware Diagnostics and Troubleshooting•Logging of the incidents•Sharing knowledge with the rest of the team•Network Monitoring, configuration and Troubleshooting•Routers, Switches, Access Points, 3/4G Key Behaviours : To be able to make the most of it, you need to live and breathe our principles - you will : Own it and back yourself•Demonstrates a positive approach to all their work and gives the best of themselves to every task and challenge•Brings an appetite for a challenge even if it means making and learning from mistakes Think without limits and take the team with you•Is willing to look for new and different ways of working, trusting instincts when they think there is a better way•Encourages and supports others to push themselves and deliver great work Don’t hesitate and act with purpose•Acts with purpose and pace, executing every task they do quickly, effectively and efficiently•Takes new ideas and implements them quickly, avoiding over thinking and indecisiveness

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